Elevate Your Career: Be the Voice of Exceptional Service - Call Center Opportunities Await!
Do you want to be part of a team where your voice creates smiles and your enthusiasm is contagious? Look no further – Children's Dental FunZone is on the lookout for a dynamic Smile Specialist to join our Dental Call Center team!
Children's Dental FunZone isn't just a dental practice; it's an amazing practice where smiles are guaranteed, and every call is an opportunity to create joy. With multiple locations across Southern California, we're not just building a team; we're assembling a squad of customer service champions ready to turn every interaction into a delightful journey.
Entry-Level Call Center Job Duties:
- Manage a large number of Inbound calls, in a timely matter, while delivering great customer service.
- Maintain a professional reception area/office.
- Verify and update health information and insurance information for patients.
- Schedule, cancel, and reschedule patient appointments as needed.
- Answer and respond to office telephone lines with professionalism.
- Prepare and send out new patient referral thank-you letters and broken appointment letters.
- Provide HIPAA Notice of Privacy Practices to patients and document according to office policies and procedures.
- See that records are stored securely and handled in compliance with legal requirements, including HIPAA regulations.
- Schedule patients for efficient use of doctor and staff time.
- Confirm upcoming appointments by telephone.
- Perform other related duties as assigned.
Desired Profile/Background:
- Outstanding customer service skills.
- Excellent communication and computer skills.
- An upbeat personality is a MUST.
- Ability to multi-task (Type while on call), and work in a fast-paced environment.
- Strong work ethic and attention to detail.
- Clean, neat professional appearance.
- Knowledge of Dentrix Ascend is a plus.
- High School Diploma and/or Associate Degree.
- Bi-lingual (Spanish) is a plus
- Must be able to work some Saturdays.
- Ability to answer repetitive calls.
Benefits offered:
- Medical, Dental, and Vision Insurance
- Flexible spending account
- 401K Retirement Plan
- Education assistance
- Employee discounts
- Vacation and Sick
- Endless opportunities to grow within the Company
- Monthly Bonuses
Job Type:
- Full-time
- Benefits
- Hourly
- Monthly Bonuses
- Mon-Fri 8:00 am- 5:00 pm and 2 Saturdays a month 8:00 am - 2:00 pm